Do you accept cash?

No, we only accept card payments, Apple Pay and all other forms of electronic payment.

 

Do you buy shoes?

No we do not. We only purchase inventory directly from our vendor partners. We are not a reseller.

 

What are your hours? 

Everyday 11am -6pm

Online open 24 hours

Closed: Thanksgiving Day and Christmas Day

 

How do raffles work?

Raffles are posted on our Instagram 1-3 days before the launch date. Winners are then randomly selected from the raffle pool and notified via email. We use a tool called EQL that processes payments automatically. There are NO returns or exchanges on raffled product. 

 

How are launch products announced?

Launch products are announced on our email list and Instagram. We recommend turning on post notifications to stay updated on future drops. 

 

Why isn’t my promo code working?

The most common reason a promo code wouldn’t work at checkout is because the product isn’t eligible for a discount or time has run out on the code. Please contact us at customercare@likelihood.us for any technical issues.

 

 

How will I know when my order is ready for in-store pickup?

We will send an email or text informing you that your order is ready for pick up. Upon pick up, please be prepared by presenting a valid ID to verify that the name on the order matches. 

 

 

Can I change from shipping to in-store pickup?

Yes we can but you must act quickly since we work hard to process orders quickly. Email us at customercare@likelihood.us The switch is only guaranteed after you receive an email confirmation from us. Assume that the order will be shipped until you receive an email confirmation from customercare@likelihood.us. 

 

What is your return policy?

If you are mailing a return or exchange, please go to our return portal to start the process. To return or exchange an item, it must be eligible for a return, in its original, unused, unaltered, unwashed condition, and have all original tags and packaging. Items returned using the shoe box as a shipping box will be denied.

 

We do not accept returns on the following: products with a launch date, accessories such as jewelry, candles, hats, wallets and sunglasses, and any item purchased on sale or at a discount. These items may NOT be returned for any reason. All returns and exchanges must go through our return portal. Please contact our customer care team at customercare@likelihood.us with any other inquiries.

 

What is your refund policy?

In-store purchases from LIKELIHOOD are eligible for a refund if returned to the store within 7 days of purchase. In-store purchases that are returned by mail must be shipped within seven business days of the purchase date. Online orders purchased from LIKELIHOOD that are returned by mail must be shipped back within seven business days of the delivery date.

We do not offer refunds on the following: products with a launch date, accessories such as jewelry, candles, hats, wallets and sunglasses, and any item purchased on sale or at a discount. These items may NOT be refunded for any reason. Click here to read our full policy.

 

What do I do if I want to cancel an order?

As a policy, we do not accept cancellations. Once the order is placed it must be returned or exchanged. 

 

Why the name LIKELIHOOD?

We wanted a name that was optimistic and instantly recognizable. While flipping through books at Elliot Bay Bookstore, we came across LIKELIHOOD, which was first used to mean "The promise of something good, or the promise that something good would happen." Bingo. LIKELIHOOD was born.